Xfinity app download does not work

I've had the opportunity to review it and would be more than happy to help get this resolved. I've replied to your message and look forward to chatting with you! I see that this seems to be a bigger problem than I thought. No one has reached out to me to help fix it. Does anyone know how to fix it if possible even? I have chatted with home security departmaent and have not gotten any where with that this is a lil insane considering it controls our home security systems.

Hey there, Katt, thanks for reaching out through our Xfinity Forums platform regarding the issues you are having with our Xfinity Home app. We definitely want to get these resolved for you so you can control your Xfinity Home Security system on your personal device. Have you tried all the troubleshooting steps mentioned in the original post? The issue, as I see it, is an error between the app and android.

I have a work phone that is iPhone. And the app works on it just fine. However, because it is work, I need to delete it. Hopefully, the app support is seeing these issues people are reporting and working on a fix. I wonder how fast though. Seems like it could be cause of a lot of valid complaints from the customers being that this may he the only way to access their security outside of the home. My laptop won't even go to the home website I'm having the same issue out of nowhere and I even tried the fixes , tried it on mobile data and wifi , still not working.

I'm sorry to hear that you're also having trouble signing into your Xfinity Home apps with your Android phones. I like to set my Xfinity Home alarm when I'm away from home or check on my cameras, as well, so I can imagine the frustration this is causing.

I would like to troubleshoot this issue further with you and possibly open a ticket, if needed, to get this resolved. Either way, my team will stay with you until it is. Please send a private message with your first and last name to "Xfinity Support", after clicking on the Peer to Peer chat icon at the top right of the page. I am having the same issue. We had to unplug our router for the security system to move it and now my keypad is working but the app takes me to a Welcome Screen and asks me to Add a Device, but the keypad is not an option.

This is happening on an Android phone and an iPhone. I deleted the app, turned off my phone, restarted the phone and downloaded the app again and still can't get past the Welcome Screen. I called Xfinity Home last week and was told it was a 'General Malfuntion" with the App and to try again in 1 hour. Let's take a closer look at the issue. Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

Xfinity Home App. Xfinity Community Forum. Mobile Apps. Xfinity Home phone app not working Starting last night, my Xfinity Home app is not working on my phone. Like Comment Follow. I am an Official Xfinity Employee. Get all your favorite channels on any screen at home.

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